Frequently Asked Questions

FAQ

We're excited to bring you these amazing Stampin' Plates! In the meantime, we know you might have some questions. Our FAQ is here to help, and we’ll keep updating it as new topics come up. Hopefully, you’ll find the answers you need—but if not, feel free to reach out through our contact page, and we’ll do our best to get back ASAP.

POLICIES & ADDITIONAL INFO

Goblin Hobbies Refund Policy
We want you to be happy with your Stampin’ purchase from Goblin Hobbies. If something isn’t right, email info@goblinhobbies.com with a description and photos, and we’ll work through it with you. Stampin’ Plates and tools take some technique to master, and many issues come down to pressure, paint consistency, or pickup timing. We’re always happy to help troubleshoot before moving to a return.

Damages & Order Issues
Inspect your order upon arrival. If anything is damaged, defective, or incorrect, contact us immediately with photos so we can make it right.

Lost or Missing Packages
All orders ship with tracking. Ownership transfers once the postal carrier takes possession of the package. If a package appears lost or missing, contact us, and we will do what we can to help make sure you get your order. We will work directly with you to find a solution and get you stampin' as quickly as possible.

Cancellations
Orders may be cancelled if requested before they ship. We try to ship quickly, so please contact us as soon as possible at info@goblinhobbies.com. If your order has already shipped, it will be treated as a return. In that case, the 10% restocking fee applies and return shipping costs are the responsibility of the customer.

Returns
Returns are handled case-by-case and must be approved before being sent back. Approved returns and cancellations are subject to a 10% restocking fee. Items must be unused and in original condition. “Opened” includes removal of the protective blue film from plates, opened paint bottles, or stampers/tools showing signs of use. Used or altered items may not be eligible for return.

Refunds
Approved refunds are issued to the original payment method after inspection. Processing times depend on your bank or credit card provider.

Contact Us

Any More Questions? Send Us A Message.

Your questions are important to us! We work hard to get back to emails within 24 hours (usually much quicker). We are a small team, and sometimes it may take a bit longer, but we are on it!